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Are you struggling to integrate your RCA process with your quality improvement work? Tired of debating the merits of Six Sigma, Lean, and IHI’s Model? Do you also have a nagging suspicion that design thinking and innovation play a role in this realm? Put an end to your organizational struggles over who owns operational excellence, […]

The prevalence of drug shortages has reached an unprecedented level, placing immense strain on the national healthcare system. This crisis has resulted in patients being left without essential therapies, clinicians struggling to secure alternative treatments, policymakers seeking answers, and the healthcare system grappling with a multifaceted problem. How did we arrive at this point, and what is the personal impact of drug shortages on you?

September 17 is World Health Organization’s World Patient Safety Day and this year’s theme is “Engaging patients for patient safety.”

Recognizing the importance of patients and families in achieving patient safety, HQI is offering a webinar on the “nuts and bolts” of preparing and empowering them for this vital role.

The BETA HEART^® (Healing Empathy Accountability Resolution Trust) program allows the department to identify and look deep into many opportunities that we can improve. Marissa’s passion in expressing accomplishment, leads her to create an informative educational board. Introducing the vibrant and imaginative Wall of Wins Beta Board, a visual masterpiece that vividly portrays the department’s goals and initiatives. 

The recent dramatic rise of hospice fraud in California has denied many patients high-quality end-of-life care. Overbilling and other unethical practices by disreputable hospice providers impact the reputations and bottom lines of healthcare systems. Our presentation will provide tips for recognizing fraudulent hospice providers and ways to prevent hospice fraud within your organization. We will share information on the hospice industry’s best practices to enhance your organization’s quality and financial metrics. We will also provide an overview of the successful, accountable, and collaborative relationship that UC San Diego Health and The Elizabeth Hospice have built around hospice services. 

Suicidality – patients in acute crisis who have attempted suicide or are a danger to self – has seen record increases over the past decade and is now a major condition seen in emergency departments across the nation. One study showed that ED suicidality cases have increased over 400% in just a ten-year period! With this heightened importance has come strict oversight from survey agencies.

Now that ORs are moving back up to speed, there is an opportunity to NOT get back into old unsafe practice habits. This may be the time to tweak culture and apply a high reliability mindset to the review of OR surgical item management practices with a goal to act and count differently.