At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary
This position requires the full understanding and active participation in fulfilling MemorialCare Saddleback Medical Center’s mission. The employee is expected to demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion, and Synergy, and role model customer service attributes. The employee shall support MemorialCare Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement and patient safety activities.
The Manager of Quality Improvement will work collaboratively with the Executive Director of Quality to oversee all clinical quality and performance improvement initiatives for Saddleback Medical Center. The manager provides leadership for quality data and performance improvement in developing, implementing, measuring, and monitoring strategic initiatives that ensure that clinical quality outcomes are being met. This position provides day-to-day departmental leadership for the Quality Assurance and Patient Relations departments. The focus of this position is on achieving excellent patient care outcomes, decreasing patient harm and adverse events, and identifying performance improvement opportunities to optimize patient care. The manager is responsible for the patient experience, including oversight of patient and family grievances and complaints and the patient experience improvement initiatives. The manager will oversee the development, initiation, and sustainment of performance improvement
initiatives in quality, patient safety, and patient experience.
Essential Responsibilities: