2023 HQI and Hospital Council Annual Conference Resources Page

October 15-16, 2023


Come see us outside the Grand Sierra Ballroom starting at 11:00 a.m. to check in early, pick up your badge, and avoid the lines.

Hospital Council Leadership Summit (non-certified sessions)

1:00 – 3:00 p.m. | Keynote | “The Infinite Game” with Stephen Shedletzky of author Simon Sinek’s The Optimism Company | Grand Sierra Ballroom

3:00 – 3:15 p.m. | Break

3:15 – 4:30 p.m. | Keynote | Workforce Resilience with Dr. Bryan Sexton, followed by CEO Panel | Grand Sierra Ballroom

4:30 – 6:00 p.m. | Reception | Sun Plaza Deck

*Agenda subject to change.

8:00 – 8:45 a.m. | Breakfast, Networking and Exhibitor Viewing | Grand Sierra Prefunction

8:45 – 9:00 a.m. | Opening Remarks | Grand Sierra Ballroom

9:00 – 10:00 a.m. | Opening Keynote Session | Transforming Lives: The Heart and Soul of Health Care | Grand Sierra Ballroom
Allison Massari

With sensitivity and compassion born from her experience, Allison shines light on the caregiver’s immense value to a patient who is suffering, reinvigorating employees and helping heal burnout in the workplace. She explains, “The power of what you do goes far beyond the technical part of your job. You are healing the places medicine cannot touch. In fact, YOU are the medicine.” Her unforgettable keynote stories reveal the potent impact that each provider had upon her journey, and how some of the most dramatic healing occurred in a matter of seconds. Despite everyday stresses, attendees will see that it is possible to quickly bring their humanity to a patient.

10:00 – 10:30 a.m. | Exhibitor Viewing | Grand Sierra Prefunction

10:30 – 11:30 a.m. | Concurrent Breakout Sessions (choose one)

Using On-Demand Language Interpretation to Improve Patient Outcomes (Equity) | Emigrant Peak
Jeremy Waiser, Voyce

See how language interpretation services can be applied for increasingly diverse populations in health care settings including emergency departments, cardiac wards, and medical wards. Mr. Waiser will discuss the significant role language plays in the patient-safety experience and show how to overcome language barriers that can negatively impact patient outcomes.

Complex Systems Management: Why Isn’t Health Care Safer? (Data) |
Alpine A
Lee Erickson, Founder, Adaptation Health Systems

Health care: a complex, ever-evolving system that we persist in running with outdated, vertically siloed management systems. But here’s the thing: until our industry realizes the dire need for a transformative management model, our aspirations for high reliability will remain unfulfilled. It’s time to break free from the shackles of the past and embrace a brighter future in health care.

Addressing Workplace Violence in Hospitals (General Patient Safety) |
Alpine B
Jeanette Mateo, Workplace Violence Administrator, Sutter Medical Center Sacramento and Dina Marticorena, Workplace Violence Security Officer II, Sutter Medical Center Sacramento

Featuring examples from Sutter Medical Center Sacramento, this interactive session will highlight keys to a mature hospital-based program aimed at preventing and responding to workplace violence. Audience participation will be encouraged in the spirit of peer-to-peer learning, and the session will include a hands-on, experiential mini-course on safety considerations at work, including a review of preventive measures and defensive physical maneuvers.

Resiliency Resources – Keys to Avoiding Caregiver Burnout (Workforce Support) | Grand Sierra Ballroom
Dr. Bryan Sexton

Research has identified critical influencers on caregiver well-being, and has informed strategies that can help health care professionals avoid burnout. Dr. Sexton will discuss several free resources available to help reduce stress in hospital environments and demonstrate how to apply them to enhance workforce resilience.

11:30 – 11:45 a.m. | Break | Grand Sierra Prefunction

11:45 a.m. – 12:45 p.m. | Concurrent Breakout Sessions (choose one)

Building CMS-Compliant Health Equity Programs (Equity) | Emigrant Peak
Christine Martini-Bailey, Executive Director, Health Services Advisory Group, Inc. (HSAG)

Hear HSAG’s step-by-step process to build health equity programs and comply with the new CMS requirements. Ms. Martini-Bailey will discuss the tools, resources, education, and strategies developed by HSAG to assist your hospital in meeting the metric mandates and advance health equity in your organization to improve the quality of patient care and address social determinants of health for the population you serve. Learn how to establish the infrastructure to collect Z codes, measure social determinants of health, and how to integrate health equity awareness into an organizational culture.

Leveraging Interorganizational Sensemaking to Improve Patient Safety (Data) | Alpine A
Nikki Vande Garde, Director, Patient Safety at Oracle Health, Cerner

Learn how cloud-enabled capabilities and improving efficiency across health systems could transform systems of record into true systems of intelligence. Ms. Vande Garde will discuss the potential to go beyond the electronic health record (EHR) to connect financial, operational, and clinical systems so that providers can deliver better care at lower cost.

Reducing Harm Utilizing the Model for Improvement Framework (General Patient Safety) | Alpine B
Thomas Bates, MBA, BSN, RN, CPHQ, CPHRM, LNCC, Chief Quality Officer, Keck Medicine, USC

Implementing sustainable patient safety action plans can be frustrating when the same safety events occur over and over again. The Model for Improvement, specifically the use of the PDSA cycle and its principles for testing, implementing, and sustaining change is an excellent framework for creating patient safety changes that last. See how it can support you and your institution’s journey to high reliability.

A Day at the Improv: Preparing for Critical Conversations After Harm (Workforce Support) | Grand Sierra Ballroom
Tim McDonald (co-moderator) and Deanna Tarnow (co-moderator)

Watch moderator Dr. Tim McDonald direct professional actors in simulations excerpted from training programs to show how early-stage interactions can affect communications and more when families are impacted by medical error. Dr. McDonald will offer thoughts on how to respond in challenging situations and take questions from the audience.

12:45 – 1:45 p.m. | Hosted Luncheon | Grand Sierra Prefunction

1:45 – 2:45 p.m. | Concurrent Breakout Sessions (choose one)

California Maternal Quality Care Collaborative (CMQCC) Updates and Strategies (Equity) | Emigrant Peak
Rev. Dr. Candace Kelly, Memorial Care Millers Children’s and Women’s Hospital Long Beach and Dr. Amanda Williams, California Maternal Quality Care Collaborative

Hear the latest success and strategies from the California Maternal Quality Care Collaborative, a multi-stakeholder organization committed to ending preventable morbidity, mortality and racial disparities in California maternity care.

Emerging Programs, Data Resources, and Measures for Hospitals (Data) |
Alpine A
Chris Krawcyzk, PhD, Chief Analytics Officer, HCAI

Dr. Krawczyk will discuss the HCAI Healthcare Payments Data Program (HPD), health care workforce, Social Drivers of Health (SDoH) data and analytics programs, and conduct live demonstrations of HCAIs interactive data visualizations. He will identify publicly available data products focusing on newly released HPD data and products, SDoH, health disparities, and health workforce information.

Healing After Harm: How an Organization’s Response Impacts Patient and Family’s Ability to Heal After Medical Error (General Patient Safety) | Grand Sierra Ballroom
Steve Burrows, Writer/Director/Producer; Leilani Schweitzer; Jack Gentry; Tim McDonald (co-moderator); Deanna Tarnow (co-moderator)

Hear from family members impacted by medical error and learn from their insights as panelists discuss what happened and how hospitals responded. Panelists will share their stories and suggestions for making things better.

Leveraging Relationships to Drive Quality (Workforce Support) | Alpine B
Sylvia Lozano, Vice President, Hospital Relations, Inland Empire Health Plan, Sam Itani, Chief Executive Officer, Corona Regional Medical Center, and Phyllis Snyder, Chief Nursing Officer, Corona Regional Medical Center

This case study session will highlight how Inland Empire Health Plan (IEHP) partnered with HQI and BETA Healthcare Group to positively impact culture and improve systems of care for caregivers within their hospital network. The presenters will address the practical strategies used to build relationships, improve patient safety, and identify opportunities for additional collaboration.

2:45 – 3:00 p.m. | Break, Raffle Drawing | Grand Sierra Prefunction

3:00 – 4:00 p.m. | Closing Keynote Session | Patient Safety and System Failures | Grand Sierra Ballroom
RaDonda Vaught
RaDonda Vaught will share her profoundly personal story. Ms. Vaught’s case made headlines in March 2022 when a jury found her guilty of criminally negligent homicide and gross neglect of an impaired adult in the death of a patient to whom she accidentally gave the wrong medication.  She will speak first hand on the impact this sentinel event has had on her life and her profession, along with the implications of the legal actions that followed. A passionate advocate for safety and improvement, her story will be one that is not easily forgotten.

The Hospital Quality Institute and Hospital Council would like to thank our 2023 annual conference supporters!


AMF Media Group is a full-service marketing, communications, and advertising agency. With offices in San Ramon and San Luis Obispo, CA; Dallas, TX and Vancouver, BC, our team works with some of the largest international, national and regional for profit and nonprofit organizations. We succeed building brands for clients starting with a deep dive into data and research. We apply that learning to strategic marketing initiatives, strategies and tactics that hit KPI targets and drive results. https://www.amfmediagroup.com/

Armanino’s impactful solutions increase clarity and spark success. We bring deep industry experience and integrated audit, tax, consulting and technology services to help organizations reach peak performance today, providing data-based guidance to optimize operations and finances for tomorrow. No matter what’s next, Armanino has the insight and foresight to help redefine what’s possible for your organization. https://www.armanino.com/

BETA Healthcare Group (BETA) is a leading provider of hospital professional liability in California and provides liability and workers’ compensation coverages to protect hospitals, healthcare facilities, physicians, and other healthcare workers. BETA’s financial strength, rate stability, quality service and breadth of coverage are unparalleled in the industry. betahg.com

Bio-K+® is a research-based manufacturer of medical-grade probiotics. We provide science-backed and clinically proven microbiome solutions to help health professionals deliver better patient outcomes, quality of life and reduced cost of care. Our parent company KERRY is a global leader in taste and nutrition.  Its role is to deliver sustainable food and active nutrition technologies that nourish lives around the globe. https://biokplus.com/

The California Health Care Foundation is dedicated to advancing meaningful, measurable improvements in the way the health care delivery system provides care to the people of California, particularly those with low incomes and those whose needs are not well served by the status quo. We work to ensure that people have access to the care they need, when they need it, at a price they can afford. https://www.chcf.org/

Cedars-Sinai is a nonprofit academic healthcare organization serving the diverse Los Angeles community and beyond. With pioneering medical research achievements, education programs defining the future of healthcare, and wide-ranging community benefit activities, we’re setting new standards for quality and innovation in patient care. https://www.cedars-sinai.org/home.html

CommonSpirit strives to build more resilient communities, advocate for those who are poor and vulnerable, and innovate how and where healing can happen—both inside our hospitals and out in our communities. We are committed to a mission of serving all people, especially those who are vulnerable. As the nation’s leading provider of Medicaid services, we work to ensure those in need have access to quality care. https://www.commonspirit.org/

EZ-ERC provides accounting and legal services to help FQHCs determine eligibility and file for the Employee Retention Credit. We are the only ERC  advisory firm to have CPAs from the largest tax firms in the world under the same roof as attorneys from the largest law firms in the world. https://www.ez-erc.com/ 

Five Star Bank is a top-rated and award-winning community bank serving clients throughout California. We are guided by purpose-driven banking, community stewardship, a speed to serve, a commitment to economic development, and regional and industry expertise.  Our experienced Healthcare Banking Group offers customized financing and treasury management solutions with a relationship-focused approach. We utilize best-in-class technology to provide an extensive suite of cash management services designed to improve efficiencies and increase cash flow. https://www.fivestarbank.com/

HCAI: California’s Department of Health Care Access and Information (HCAI) ensures healthcare access is provided to Californians where it is needed most. With offices in Sacramento and Los Angeles, HCAI strengthens the state’s healthcare system through facility construction, expanding the health workforce, and providing health information. https://hcai.ca.gov/

HSAG: Since our beginning in 1979, HSAG has been committed to improving the quality of healthcare services in order to achieve the best possible patient outcomes. We provide Healthcare quality expertise to those who deliver care and those who receive care. Tools and resources for patients, families, and caregivers to be advocates for their own health. https://www.hsag.com/en/

MCAG is the industry’s most experienced and proven class action settlement recovery company. We are experts at helping over 75,000 clients enjoy measurable settlement results and delivering exceptional client experiences. Here is what sets our service apart: Uniquely Thorough, Human-Centered, Technology-Enabled and Strategic Partnerships. https://www.mcaginc.com/about  

MCAG Video Message

Ob Hospitalist Group partners with hospitals of all sizes to elevate women’s healthcare by delivering 24/7 real-time obstetric triage and hospital-based obstetric coverage. OBHG also offers maternal health access solutions for lower volume delivery and rural hospitals such as clinic and part time coverage. For more information, visit www.obhg.com

Partnership HealthPlan of California is a non-profit community based health care organization that contracts with the State to administer Medi-Cal benefits through local care providers to ensure Medi-Cal recipients have access to high-quality comprehensive cost-effective health care. http://partnershiphp.org/Pages/PHC.aspx

Sanofi Vaccines: We want to build a healthier, more resilient world. We turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. https://www.sanofi.com/en  

SpeedTrack’s healthcare analytics solutions for Population Health Decision Support (PHDS) provide the most comprehensive view of patient care dynamics available. With a focus on customer driven design, SpeedTrack applications include, quality of care metrics, patient safety reporting and analytics, population health management and strategic planning.  PHDS enables healthcare professionals to immediately discover the critical information required to improve care and reduce costs without the frustration of requesting support from IT departments or EHR vendors. Our patented information solutions enable fast, intuitive access to insights regardless of the size, structure, or complexity of your data. https://speedtrack.com/

SpeedTrack Video Message

Sutter Health: As a not-for-profit organization, we reinvest our resources back into the community. Sutter hospitals serve more of the Medi-Cal patient population in Northern California than any other health system.* We proudly fund and partner with community programs to help ensure those in need have access to care and social services. https://www.sutterhealth.org/

UC San Diego Health: When it comes to your health care, quality matters. So when U.S. News & World Report ranked UC San Diego Health as among the nation’s best in 10 medical and surgical specialties — more than any hospital system in San Diego — we were thrilled for our patients. These distinctions proudly reflect upon our dedicated physician, nursing and research staff. https://health.ucsd.edu/

Vizient: Supply chain assurance for uninterrupted, high-quality patient care is essential in today’s global market. Vizient brings together suppliers and members to improve data and supply visibility and expand inventory access. We reinforce your needs to critical industry and government groups – advocating for positive change. https://www.vizientinc.com/

Voyce: We believe technology is a tool that can bring us closer together. Serving both the patients and health care providers, we strive to provide on demand remove video and audio interpretation to thousands of people everyday. Our team consists of 2000+ people from 32 different countries and cultures. https://web.voyceglobal.com/

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