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SFHN Chief Quality Officer (0943 Manager VIII)

Under general administrative direction, The SFHN Chief Quality Officer has oversight and responsibility for all Quality Management related activities throughout the SFHN. The SFHN includes Zuckerberg San Francisco General Hospital & Trauma Center, Laguna Honda Hospital & Rehabilitation Center and Ambulatory Care that includes Primary Care, Whole Person Integrated Care, Jail Health Services, Maternal Child and Adolescent and HIV Health Services. The SFHN CQO works with clinical and non-clinical staff and administrators to improve overall patient/resident safety and SFHN systems-level outcomes. They also support, promote, and encourage a culture of safety throughout the SFHN. 

Essential Responsibilities:

CHPSO Safe Table Forum – An Evidence-Based Approach for Improving Patient Safety, Enhancing High Reliability, and Reducing Malpractice Risk – Structured Handoff Communication

Despite efforts over the past 20 years, the patient safety movement still struggles to establish lasting prevention strategies for adverse outcomes, with miscommunication being a major contributor to medical errors.

Healthcare continues to face vulnerabilities like inconsistent processes, skills, and communication. To address this, many organizations are reviving efforts to become High Reliability Organizations (HROs), led by quality and patient safety leaders.

This session will focus on reducing process and communication variability, particularly during handoffs. We’ll explore data from malpractice carriers, findings from the Joint Commission, and research on the impact of variation on patient safety. By implementing structured communication models, especially in handoffs, healthcare can enhance reliability and significantly improve safety, quality, and patient experience outcomes.

CHPSO Safe Table Forum – Trouble in the Trenches: Using TeamSTEPPS to Resolve Conflicts and Turn Tension into Teamwork

We learn in TeamSTEPPS training that “conflict is inevitable in all groups.” Fortunately, TeamSTEPPS provides tools and strategies to prevent and mitigate conflict in teams.

We’ll review real TeamSTEPPS examples from the Emergency Department and consider how conflict was potentially prevented. We’ll also examine a case where conflict was present and discuss how TeamSTEPPS tools kept the team safe and helped maintain professional relationships.