Monday, October 3
4:30 – 6:00 p.m. | Reception with ocean views, music and light hors d’oeuvres (Poolside, Lobby Leval)
Tuesday, October 4
7:30 – 8:30 a.m. | Check-in, Continental Breakfast, Exhibit Show and Poster Showcase (Regency Ballroom, 4th Floor)
8:30 – 8:45 a.m. | Welcome and Opening Comments (Regency Ballroom ABC)
8:45 – 9:30 a.m. | Opening Keynote (Regency Ballroom ABC)
Creating a Culture of Quality & Safety
Marty Makary, MD, MPH
International patient safety expert Dr. Makary has served in a leadership role at the United Nations World Health Organization, is a frequent medical commentator, and member of the National Academy of Medicine. In this program he will discuss why he is an advocate for transparency in medicine and common-sense solutions to healthcare’s problems, such as The Surgical Checklist, which he developed at Johns Hopkins, and which was popularized in Atul Gawande’s best-selling book “Checklist Manifesto.” He also will address key trends and offer insights on the future of the health care in California.
9:30 – 9:45 a.m. | Break
9:45 – 10:30 a.m. | Caring for Our Own: Innovative Approaches (Seaview Ballroom AB, Lobby Level)
Heather Farley, MD, MHCDS, FACEP
10:30 – 11:15 a.m. | Health Care Futures (Seaview Ballroom AB, Lobby Level)
Marty Makary, MD, MPH
11:15 – 11:30 a.m. | Break
11:30 – 12:15 a.m. | Improving Quality and Achieving Equity:
Lessons from the Field and a Blueprint for Action (Seaview Ballroom AB, Lobby Level)
Joseph Betancourt, MD, MPH
12:15 – 1:15 p.m. | Hosted Luncheon, Exhibit Show, Technology Demos (Regency Ballroom ABC)
1:15 – 5:00 p.m. | Attendees are welcome to attend the afternoon sessions of the HQI Annual Conference
Track 1: General Pt Safety | Pathway to Excellence: Framework for Continuous Learning (Beacon A)
David Marx
In this session David Marx will discuss how to apply root cause analysis techniques to strengthen quality improvement programs. He will explain the importance of system design and the need to factor human decision-making into quality improvement processes, and discuss how to identify opportunities to prevent or reduce undesired outcomes.
Track 2: Joy in Practice | Caring for Our Own: Fundamentals of Creating an In-House Peer Support Program (Beacon B)
Heather Farley, MD, MHCDS, FACEP
Dr. Farley will describe the concept of health care provider as a “second victim” and show how peer support can help health care staff affected by traumatic events. This session will explore how support and empathic communication when providing emotional first aid to caregivers can become foundational to staff wellbeing.
Track 3: Data | Using Signal Detection to Reduce Harm (Ballroom DEF)
Scott Masten, PhD
Data aberrations are usually considered a nuisance by analysts, but HQI’s Sentinel Signal Detection Systems convert data abnormalities into useful information. In this session Dr. Masten will discuss how HQI’s signal detection works to identify emerging trends to provide early hospital notification and ultimately decrease the risk of harm to patients.
Track 4: Health Equity | Journey to an Anti-Racism Organization (Regency Ballroom ABC)
Andrea Turner, JD, MBA, CNMT, ACHE
In this session leaders from Zuckerberg San Francisco General Hospital will explain their comprehensive approach to building health care equity, including an innovative approach to measuring and addressing disparities at a departmental level. Presenters also will discuss efforts to integrate equity within the hospital’s work on community health.
2:15 – 2:30 p.m. | Break, Exhibit Show (Regency Foyer)
Track 1: General Pt Safety | CA Bridge Program (CANCELLED)
Aimee Moulin, MD
Dr. Moulin will discuss how medication-assisted treatment (MAT) can lead to more effective care and higher survival rates for patients struggling with substance abuse. She will cite recent studies and describe how the California Bridge Program has effectively reduced the risk of death and lowered hospital readmission rates for patients.
Track 2: Joy in Practice | Purpose and Building Better Teams (Beacon B)
Kris White, RN
Recent unprecedented uncertainty has brought greater focus to the question: How do we maintain a sense of purpose as we focus on our own health and safety? Kris White will share research findings, powerful case studies, and a proven framework to help organizations build programs, measure outcomes, and inspire change.
Track 3: Data | Using Advanced Analytics to Improve Patient Safety Event Report Analysis (Ballroom DEF)
Raj Ratwani, PhD
Patient safety event reports often contain rich information that can help identify contributing factors to safety issues. However a manual review of reports if often required. This session will describe how computer science techniques and advanced analytic methods can support efficient and effective analysis that leads to actionable insights.
Track 4: Health Equity | No Safety Without Equity: Eliminating Errors in Diverse Populations (Regency Ballroom ABC)
Joseph Betancourt, MD
Research has demonstrated that minorities suffer from medical errors with greater clinical consequences at higher rates than their white counterparts. This session will discuss the intersection between equity and patient safety, with a focus on strategies to eliminate errors in diverse populations and address the needs of limited-English proficiency patients.
3:30 – 4:00 p.m. | Break, Technology Demonstrations (Regency Foyer)
4:00 – 5:00 p.m. | Closing Keynote | “Bleed Out” – A Patient Safety Journey in Progress (Regency Ballroom ABC)
Steve Burrows
Steve Burrows is the writer/director/producer of the critically acclaimed HBO documentary “Bleed Out,” which details what happened when his mother went in for a routine partial hip replacement and came out in a coma with permanent brain damage. A Hollywood comedy director, Burrows used spy cams, courtroom testimony and expert interviews to create his award-winning film. He will share scenes from the film, insights on engaging care teams, and thoughts on how open communications can improve outcomes. Burrows will draw on his comedic background and harrowing personal story to highlight key takeaways from his patient safety journey.
Joseph Betancourt, MD, MPH
Senior Vice President, Equity and Community Health
Massachusetts General Hospital
Dr. Joseph Betancourt is the Senior Vice President, Equity and Community Health at Massachusetts General Hospital, and founder, senior advisor and faculty of the Disparities Solutions Center (DSC) at Mass General as well as a practicing Internal Medicine physician. He is a nationally and internationally recognized expert in health policy, health care disparities, diversity, and cross-cultural medicine.
Heather Farley, MD, MHCDS, FACEP
Chief Wellness Officer
ChristianaCare
Dr. Farley’s focus is on advancing the professional fulfillment and wellbeing of healthcare workers. She leads advocacy programs and initiatives aimed at optimizing the caregiver experience and fostering WorkLife meaning, connection, and joy. She currently oversees a team of dedicated and talented individuals who make the transformational work of ChristianaCare’s Center for WorkLife Wellbeing possible.
Marty Makary, MD, MPH
Chief of Islet Transplant Surgery
Johns Hopkins
A public health researcher, Dr. Makary leads efforts to improve the health of communities and focuses on the “re-design of health care” to make health care more reliable, holistic, and coordinated, especially for vulnerable populations. He leads national efforts to increase medical transparency and lower health care costs for everyday businesses and consumers.
We would like to thank the following exhibitors for their support of the 2022 HQI Annual Conference.
Emerald Sponsors:
Platinum Sponsor:
Poster Pavilion Sponsor:
Gold Sponsors:
Our parent company KERRY is a global leader in taste and nutrition. Its role is to deliver sustainable food and active nutrition technologies that nourish lives around the globe.
and dental health professionals and serves as the state’s building department for hospitals and skilled nursing facilities.
HCAI provides objective health care information as it collects and hosts trusted, publicly available data on healthcare
costs, health workforce capacity, healthcare facilities, and patient characteristics.
Congratulations to the Poster Presentation Showcase Winners!
- Barton Health — Managing A Disaster: The 2021 Caldor Fire
- Keck Medical Center of USC — Developing Hospital Patient Safety Indicator Dashboard using Tableau Visual Analytics
- Keck Medical Center of USC — Marvelous Quality Improvement and MD Engagement to Prevent Postoperative PE/DVT
- Keck Medical Center of USC — Moving the Titanic: Reducing Readmissions Utilizing an Optimizing Transitions of Care (OTC) Committee
- Keck Medical Center of USC — Stop the Bleeding: Frontline Engagement to Improve Transfusion Consents
- North American Partners in Anesthesia (NAPA) — Anesthesia Risk Alerts, an Effective Safety Intervention for High-Risk Patients
- North American Partners in Anesthesia (NAPA) —
- Shriners Children’s Northern California — Catheter Associated Urinary Tract Infections (CAUTIs) in Burned Children in the ICU
- Shriners Children’s Northern California — Improving Parent Communication with Family Rounds in the Pediatric Critical Care Unit (PICU)
- UCLA — It Takes a Village: Pediatric Nurse Peer Case Review
For additional assistance contact CHA’s Education Department at education@calhospital.org.