Collaborative High Reliability: A New Scientific Standard for Healthcare

February 28, 2024 | 11:00AM - 12:00PM PT

This webinar will answer: What is high reliability? What is just culture? How do we know it’s working? K. Scott Griffith will describe the world’s first independently audited, high reliability standard ‒ Collaborative High Reliability® and it’s building block, Collaborative Just Culture®. These ground-breaking new standards have been developed over decades of work in high-consequence industries – including aviation, healthcare, railroads, emergency medical services, firefighting, law enforcement, and energy. The main building blocks of this evidence-based approach are:

  • A voluntary reporting program comprising management, employees, labor associations and regulators that encourages reporting risks without fear of losing your job or accreditation. This collaborative approach to finding solutions rather than assigning blame is exemplified by the program Scott developed in the 1990s: the U.S. airline industry’s highly successful Aviation Safety Action Program, which has been a dominant contributor to the 95% reduction the fatal accident rate over the past three decades.
  • Combining engineering and behavioral sciences with legal and ethical systems of justice to guide human resources departments and professional boards to a more consistent response to human behaviors.
  • Following ISO 9001 and quality management principles that require organizations to “document, monitor, and measure” what works.
  • Most important, aligning all activities into a reliability management system, eliminating what doesn’t work and developing processes, programs, and systems into an integrated whole.
  • A key component of this success is independent assessment by DNV Healthcare, a third-party accreditation body required to achieve qualification standards on a two-year, periodic schedule.

During his presentation he’ll offer proven methods to help leaders build resilience and reliability into healthcare organizations.

Presentation topics include:

  • Describe the Sequence of Reliability.
  • Explain the concept of “Flipping the Iceberg” and how it can improve healthcare safety and reliability.
  • Distinguish “risk reporting” from “event reporting” and how to improve the quality and effectiveness of CHPSO-reported data.
  • Take the initial steps to achieve Collaborative Just Culture program qualification.

Wednesday, February 28, 2024: 11:00 a.m.- noon (PT)

K. Scott Griffith
President and Managing Partner
SG Collaborative Solutions, LLC

K. Scott Griffith is the author of The Leaders Guide to Managing Risk: A Proven Method to Build Resilience and Reliability (HarperCollins 2023) and the founder and managing partner of SG Collaborative Solutions, LLC, developers of the first Collaborative High Reliability® and Collaborative Just Culture® standards, independently audited by DNV Healthcare, a global accreditation organization. He is a socio-technical physicist and former international airline captain and chief safety officer at American Airlines. Griffith is widely recognized as the father of the airline industry’s landmark Aviation Safety Action Program. Throughout his career, Scott has worked closely with businesses, regulators, and labor associations in high-consequence industries worldwide.

HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.

Please contact CHPSO at info@chpso.org if you have any questions.