We learn in TeamSTEPPS training that “conflict is inevitable in all groups.” Fortunately, TeamSTEPPS provides tools and strategies to prevent and mitigate conflict in teams.
We’ll review real TeamSTEPPS examples from the Emergency Department and consider how conflict was potentially prevented. We’ll also examine a case where conflict was present and discuss how TeamSTEPPS tools kept the team safe and helped maintain professional relationships.
Presentation topics include:
- Assess communication effectiveness among interdisciplinary team members
- Identify barriers to effective communication
- Select communication tools that foster collaboration and clarity
Register via GoToWebinar.
Wednesday, August 28, 2024: 10:00 a.m.- 11:00 a.m. (PT)
Leigh Clary, RN, BSN, CEN
UC Davis Medical Center
Emergency Department
Leigh is seasoned emergency room nurse committed to patient safety and employing evidence-based practices. Leigh’s experience extends beyond the bedside as she helped spearhead the implementation of TeamSTEPPS in the UC Davis Emergency Department back in 2018 and has lead and overseen other multidisciplinary efforts, trainings and recognition programs since then. In addition to her role as a frontline nurse, she is now TeamSTEPPS Program Lead making her a trusted voice in elevating clinical practice in her department.
HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.
Please contact CHPSO at info@chpso.org if you have any questions.