Quality Quarterly

HQI Cares Offering Complimentary Patient Safety Gap Analysis

While 32 hospitals are already successfully participating in HQI Cares: Implementing BETA HEART®, HQI would like to encourage a wider field to benefit from this remarkable program.   

To that end, hospitals now have the opportunity to experience the initial benefits of HQI Cares — free of charge. For a limited time, HQI, in partnership with BETA Healthcare Group, is offering a valuable process of patient safety gap analysis to hospitals on a complimentary basis. Gap analysis is designed to provide a hospital with deep, actionable insights into its current state of patient safety. Led by patient safety experts such as Tim McDonald, MD, JD, a key architect of the CANDOR toolkit, the gap analysis consists of three steps: 

STEP 1: A comprehensive review of organizational documents describing policies, practices, and procedures relating to patient safety, including recent surveys of safety culture and employee engagement. 

STEP 2: Facilitation of multiple in-person focus groups (executive leaders, physicians, middle management, clinical staff, and non-clinical staff). These groups provide a window into perceptions of culture, transparency, and safety at all levels. Sessions are 50 minutes and typically take one to two days to complete. 

STEP 3: Aggregation of data and presentation of findings and recommendations to the hospital leadership team. A confidential report, including a SWOT analysis with a high-reliability rating, as well as identification of gaps and recommendations, deepens the leaders’ understanding of opportunities to improve systems and processes. 

For more information about how your hospital can take advantage of the complimentary gap analysis, contact Boris Kalanj, HQI’s director of programs, at bkalanj@hqinstitute.org