Who are the Numbers – Valuing Transparency in Medical Errors

March 15, 2023 | 11:00AM - 12:00PM PT

As part of vital efforts to improve health care, data is valuable and necessary. But focusing on the numbers may take the focus off the people the numbers represent. In this discussion, Leilani Schweitzer will detail the importance keeping patient, families and the people who care for them at the center of safety improvement efforts. She will discuss what is needed by all stakeholders after an adverse medical event and how transparency and apology can benefit everyone.


Presentation topics include:

  • Define the role of transparency for improving patient safety & patient healing after unexpected medical outcomes.
  • Recognize the emotional needs of clinicians after a medical error.
  • Recognize the on-going emotional needs of patients and families after adverse medical events.
  • Understand transparency after adverse events is beneficial to all parties, including physicians.
  • Recognize the importance of recognizing people and circumstances that are represented by data dashboards.

Wednesday, March 15, 2023: 11 a.m.- noon (PT)

Leilani Schweitzer
Patient Liaison
Stanford Healthcare

Leilani Schweitzer is the PEARL Patient Liaison for Stanford Medicine. In 2005, her son Gabriel died after a series of medical errors at Stanford Children’s Hospital. Since 2011, she has worked on Stanford’s efforts to be transparent and learn after unexpected medical outcomes. She uses her own experience to navigate between the legal and administrative sides of medical error; and the intricate, emotional side of the patient and family experience. Her work with patients, families, clinicians and attorneys has given her a unique view of the importance and complex realities of disclosure and transparency. 

Leilani’s work has been discussed in the New York TimesWall Street Journal and on CNN.com. She has been featured on the Ted Radio Hour and RadioLab podcasts. Leilani’s TedX talk about the need for transparency and compassion in healthcare has been viewed more than 200,000 times.

HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.

Please contact CHPSO at info@chpso.org if you have any questions.