When harm reaches the patient, the impact often extends to the caregiver. This session explores how nurse leaders respond to serious medical errors—not just from a systems improvement perspective, but with deep attention to caregiver recovery and resilience.
Drawing on newly published research Dr. Marie Prothero, PhD, RN, FACHE, will share insights on:
- Why do many staff not receive support after an error—and what nurse leaders can do about it
- How peer support, just culture, and structured follow-up mitigate second victim harm
- What nurse leaders believe, do, and need to help clinicians recover while preserving trust
- Real-world examples of recovery practices from acute care settings
Join CHPSO and HQI for this evidence-informed conversation on supporting the people behind the care—and building cultures that learn and heal.
Presentation topics include:
- Recognize the emotional and professional impacts of serious medical errors on nurses and advanced practice providers through the lens of the second victim phenomenon.
- Describe nurse leader attitudes and beliefs about supporting frontline staff post-error, based on recent qualitative and quantitative research.
- Identify evidence-based strategies (e.g., peer support, just culture, root cause participation) that promote staff recovery and reduce attrition.
- Explore how nurse leaders can foster psychological safety and transparency aligned with CHPSO’s commitment to safe and reliable care.
- Apply leadership practices that support caregiver well-being and advance system-wide learning after harm events.
Click here to register via GoToWebinar.
Wednesday, October 15, 2025: 11:00 a.m.- 12:00 p.m. (PT)
Dr. Marie M. Prothero, PhD, RN, CENP, FACHE
Assistant Professor
Undergraduate Program Coordinator
Honor Program Coordinator
BYU College of Nursing
Dr. Prothero has over 35 years of experience in hospital and nursing executive roles, emphasizing team development related to patient safety, performance improvement, and hospital operations. She is currently the undergraduate program coordinator and an assistant professor at Brigham Young University’s College of Nursing in Provo, Utah. Dr. Prothero is a fellow of the American College of Healthcare Executives. Additionally, she serves on the Board of the American Organization for Nursing Leadership (AONL), the Revere Health Board, and the Revere Health Foundation Board. Her academic achievements include a Ph.D. in nursing from the University of Utah’s College of Nursing, where she was honored as a Jonas Nurse Leader Scholar. Her research concentrates on advancing nursing leadership and practice through studies on patient safety, preventing medical errors, and enhancing caregiver well-being.
HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1 contact hours.
Please contact CHPSO at info@chpso.org if you have any questions.