It’s official! HQI and BETA Healthcare Group have come together to offer California hospitals an unprecedented opportunity to advance patient safety. We have launched HQI Cares: Implementing BETA HEART®, a comprehensive, multi-year program designed to lead hospitals toward developing a reliable, sustainable culture of patient safety and consistent, empathetic and transparent responses to adverse events. While this cutting-edge program has already proven successful in BETA-member hospitals, our partnership with BETA now allows HQI to make the program available to the greater hospital community.
Would you like:
- Your communication about harm to move away from the common mode of “delay, deny, and defend” and become proactive, empathic, and honest?
- Your event reporting to be immediate?
- Your review process to focus on human factors redesign instead of staff mistakes?
- Your caregiver experience to change from “suffering in isolation” to supporting your workforce through peer responders?
If your answer to any of the above questions is YES, then HQI Cares: Implementing BETA HEART is for you!
The program is built around core issues of patient safety – communication, transparency, timeliness of response, caring for caregivers, and patient and family centeredness. Hospitals progress through five distinct program domains, which can be seen as mileposts on the journey to patient safety: Culture of Safety, Rapid Event Response and Analysis, Communication and Transparency, Care for the Caregiver, and Early Resolution After Harm.
Want more details? Check out a recorded informational webinar about the program.